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What to do in case your event got cancelled or postponed.
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Why can't I buy or sell for this event?

Sometimes in unfortunate situations, we have to block the buying and selling of an event. This can because of different root causes, such as:

  • The tickets are strictly personalized (it’s guaranteed that the buyer will not be granted access to the event whenever the name on the ticket doesn’t match with their ID)
  • We’re not allowed to resell for this event.
  • The event is only accessible with wrist bands or other type of entrance methods that TicketSwap doesn’t support.

    In these instances it will not help to contact us, as we already completed a thorough investigation before making this decision. You might be able to sell your ticket on another platform.

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