How can we help you?

    The event I bought/sold a ticket for is canceled, what happens now?

    Whenever an event is canceled, we are always dependent on what decision the ticket provider/organizer will take on how to solve the issue for the original buyers of the ticket (in the case of TicketSwap the sellers).

    We will always follow the decision of the ticket provider/organizer and will help arrange the same solution for the buyers on TicketSwap.

    Regular sale (not SecureSwap)

    As soon as the ticket provider/organizer has indicated that they will refund the original buyers, we will reach out to the sellers and ask them to refund the amount they have received from TicketSwap to the buyers via our platform.

    Please take into account that it can take up to several weeks before the seller can refund the ticket, as ticket providers/organizers often take 3-4 weeks before refunding the original buyers.

    We will always chase the seller multiple times to pay back the refund. If they refuse to, they will be banned from the TicketSwap platform and you as a buyer would be able to file a police report against the seller. Unfortunately, TicketSwap will not be able to compensate for the financial loss.

    SecureSwap
    Whenever you bought a ticket with SecureSwap, there is no need for us to get the money back from the buyer as we are able to settle the possible refund with the organizer ourselves.

    As soon as the organizer has indicated that the buyers will be refunded, we will inform the buyers on our platform about their refunds and the refund amount via email.

     

    More than 4,200,000 happy users from over 20 different countries!

    Kim

    Merci, de avond was geslaagd πŸ‘πŸ»πŸ‘πŸ»πŸ‘πŸ»

    Yvette

    Works great. Quick and reliable. Perfect

    Arjan

    It worked great. Original tickets. Easy interface. Perfect

    Angel

    Why send a notification "1 available ticket" when there is a private listing?

    Aleks

    thanks for this app. buying tickets is more secure and never have a problem with it.

    r.

    helemaal geweldig, werkt super gemakkelijk. toppie

    Nej

    Super goede klantenservice !!

    Danielle

    So easy, really enjoy that you can use Apple Pay.

    Niall

    App and process worked well. Relatively low fees compared to other options.

    Remko

    Meer dan prima manier om tickets te verkopen of aan te kopen. Ook een prima klantenservice!

    Emiliano

    Everything worked perfect with the ticket. easy and fast! recommended

    Gerard

    Easy to use, straight forward, fair.

    Inge

    Ik kon alleen betalen met een credit card, dat maakt het wel iets lastiger

    Nona

    Everything worked really well!

    Nona

    Everything worked really well!

    Maxime

    trop de gens utilise des macro impossible d'avoir le temps d'acheter les billets

    sil

    top binnen half uurtje weg de tickets...goed geregeld

    Dwayne

    Eerste kennismaking met ticketswap en direct tickets gekocht :) uiterst tevreden!!!

    Kevin

    Reliable and effective customer service!

    Kevin

    Reliable and nice customer service.

    Kim

    Merci, de avond was geslaagd πŸ‘πŸ»πŸ‘πŸ»πŸ‘πŸ»

    Yvette

    Works great. Quick and reliable. Perfect

    Arjan

    It worked great. Original tickets. Easy interface. Perfect

    Angel

    Why send a notification "1 available ticket" when there is a private listing?

    Aleks

    thanks for this app. buying tickets is more secure and never have a problem with it.

    r.

    helemaal geweldig, werkt super gemakkelijk. toppie

    Nej

    Super goede klantenservice !!

    Danielle

    So easy, really enjoy that you can use Apple Pay.

    Niall

    App and process worked well. Relatively low fees compared to other options.

    Remko

    Meer dan prima manier om tickets te verkopen of aan te kopen. Ook een prima klantenservice!

    Emiliano

    Everything worked perfect with the ticket. easy and fast! recommended

    Gerard

    Easy to use, straight forward, fair.

    Inge

    Ik kon alleen betalen met een credit card, dat maakt het wel iets lastiger

    Nona

    Everything worked really well!

    Nona

    Everything worked really well!

    Maxime

    trop de gens utilise des macro impossible d'avoir le temps d'acheter les billets

    sil

    top binnen half uurtje weg de tickets...goed geregeld

    Dwayne

    Eerste kennismaking met ticketswap en direct tickets gekocht :) uiterst tevreden!!!

    Kevin

    Reliable and effective customer service!

    Kevin

    Reliable and nice customer service.

    Kim

    Merci, de avond was geslaagd πŸ‘πŸ»πŸ‘πŸ»πŸ‘πŸ»

    Yvette

    Works great. Quick and reliable. Perfect

    Arjan

    It worked great. Original tickets. Easy interface. Perfect

    Angel

    Why send a notification "1 available ticket" when there is a private listing?

    Aleks

    thanks for this app. buying tickets is more secure and never have a problem with it.

    r.

    helemaal geweldig, werkt super gemakkelijk. toppie

    Nej

    Super goede klantenservice !!

    Danielle

    So easy, really enjoy that you can use Apple Pay.

    Niall

    App and process worked well. Relatively low fees compared to other options.

    Remko

    Meer dan prima manier om tickets te verkopen of aan te kopen. Ook een prima klantenservice!

    Emiliano

    Everything worked perfect with the ticket. easy and fast! recommended

    Gerard

    Easy to use, straight forward, fair.

    Inge

    Ik kon alleen betalen met een credit card, dat maakt het wel iets lastiger

    Nona

    Everything worked really well!

    Nona

    Everything worked really well!

    Maxime

    trop de gens utilise des macro impossible d'avoir le temps d'acheter les billets

    sil

    top binnen half uurtje weg de tickets...goed geregeld

    Dwayne

    Eerste kennismaking met ticketswap en direct tickets gekocht :) uiterst tevreden!!!

    Kevin

    Reliable and effective customer service!

    Kevin

    Reliable and nice customer service.