How can we help you?

    When do I receive my money?

    Yay, you sold a ticket via TicketSwap! You will receive your payment within 3 business days. You can check on My payouts to see when you can expect the money to arrive on your account.

    Why do I get paid after the event?

    If you sold (or are selling) tickets worth over 570 Euros (or the equivalent in your currency), you will automatically be placed in escrow and you’ll be paid out after the event you sold tickets for has taken place. This is also stipulated in our terms and conditions.

    To check the current payment status at anytime you can login to your TicketSwap account: My payouts.