How can we help you?

    I received an alert for a ticket I want, but it says someone else is already paying. Why is that?

    When an event is very popular, many people like you try to catch that one ticket that’s just become available. Sometimes there are over 10,000 people looking for a ticket. The first one to hit the 'buy' button, gets the tickets. You can imagine we are talking about a matter of milliseconds here. We understand this can be frustrating, but please keep trying! Usually, as the start of the event approaches, more tickets are offered.

    Are there bots that are beating me? 🤖

    Some people try to use scripts or bots to automatically buy tickets. This is strictly against our terms and conditions, and goes against the ethos and spirit of TicketSwap. Luckily, we have put a stop to this practice with some smart preventions by continuously optimising our systems to prevent bots and to block people who try and use them.

    Some tips and tricks ✨

    Here are some tips and tricks that may give you the edge of finding a ticket quicker.

    For more tips and tricks check out our "Cracking TicketSwap" blog post on Medium.